Privacy Policy for heliontavra.sbs

This Privacy Policy explains how heliontavra.sbs collects, uses, and protects your personal data when you interact with our digital marketing and e-commerce solutions. We are committed to safeguarding your privacy in Malaysia.

What Information We Collect

We collect data to deliver effective branding, social media, and web design services to you.

• Contact details such as your name, email address, and phone number provided via our website forms.
• Browsing information like pages visited, browser type, device details, and location (where permitted).
• Transactional data including purchase history, order details, and payment preferences for e-commerce clients.
• Any other information you share when you communicate directly with our team for support or questions.

How We Use Your Data

Your data is used to personalize your experience and improve our marketing and digital solutions.

• Providing relevant digital marketing updates, newsletters, and communications based on your interests.
• Improving our website, branding, and social media services through analytics and feedback.
• Processing orders, managing transactions, and ensuring secure payments in our e-commerce system.
• Responding promptly to your inquiries and delivering effective customer support whenever needed.

Legal Basis for Processing

We process your personal data lawfully under Malaysia’s data protection laws.

Our legal basis includes your consent when submitting forms, contractual necessity for transactions, and compliance with legal obligations for data security and reporting.

Data Sharing

We do not sell your data but may share it with trusted parties to support our services.

• Sharing with reputable service providers like payment processors or hosting partners to fulfill your requests securely.
• Disclosure for compliance with Malaysian law, court orders, or legal investigations as required.
• If our business is merged or acquired, data may be transferred to the new owner, who will honor this policy.

Data Security

We employ secure hosting, encrypted communications, and regular system reviews to safeguard your data against unauthorized access, loss, or misuse. Your privacy is our priority, and we monitor our safeguards to ensure effective protection at all times.

Your Rights

You have control over your personal data shared with us.

• Request access to your information and receive a copy of the personal data we hold about you.
• Ask for inaccurate, outdated, or incomplete data to be amended or updated accordingly.
• Withdraw your consent or limit how your information is used in certain cases.
• Request deletion of your personal data when no longer required under the relevant legal terms.

Cookies and Tracking

Cookies are used to enhance your browsing experience and analyze usage on our website. You can manage your cookie preferences or disable them in your browser settings at any time.

Cookie Policy Cookie Policy

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us directly.

Changes to This Policy

We may update this Privacy Policy if our data practices change. Please review it periodically for the latest information on how your data is handled.